Customer uses First Call Septic because our rates are clearly posted. Visit the Rates Page for more details.
Yesterday I received, what I call, “Tire Kicker Call”. You may wonder what that is.
Person calls in checking prices, but has a million other questions about price. This usually happens when a customer has been burned by another in my field.
Example: What if the tank has lids that need opened? What do you charge now?
Or What if the lid is hard to get off, or is heavy? What’s the charge now?
What if you need to dig up the tank? What’s the charge now?
What if you have to clean the filters and screens?
I don’t get these calls often, but I directed them to my Rates page. I told the homeowner that my rates are clearly posted on my website. Which is a legal document if someone decides to take me to court over a charge.
We are the only Septic Company, in our area, that clearly posts rates on the website.
And I was correct, the homeowner called around, trying to get other companies to “Stick” to their price. Come to find out, there was a hole bunch of possible “Other Charges.”
I told him that as long as he was sure about the digging depth of his tank, he could write the check out now, and put it on the counter. The price will not change.
Now that he’s booked, I am sure the price will change. But he will be shocked as it will be $10.00 less. As he sounds to be senior citizen. I also don’t “Make” Senior Citizens “Ask” for a senior discount. I just apply it at time of service.
Thanks for reading,
Ronnie
